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Terms and Conditions for Visit North

Visit North Biskupstorg 1 Klaksvík 700 PHONE: +45 VAT: 436976 Payment

Visit North accepts online payments with Visa/Dankort, Mastercard.

Payment will only be debited from your account once the physical item is dispatched or the virtual product is created unless otherwise agreed or stated in your order.

Amount Reservation

When using debit or credit cards, an amount equivalent to the transaction will be reserved. This amount will be held until the webshop has processed and dispatched your order. Upon dispatch, the money will be withdrawn from your account. The reservation period depends on the product/service.

Debit Card Authorization

With debit cards, you will see that the money is reserved in your account, and your available balance will reflect this reservation. If you or the webshop subsequently cancels your order, the webshop cannot withdraw the money, but the reservation will remain for a period. Note that only your bank (or card issuer) can cancel the reservation.

Credit Card Authorization

The money will only be debited from your account and reflected in your statement when the webshop processes and debits the payment for your order.

All amounts on the website include VAT. The website uses the following currency for pricing: Denmark – Kroner (DKK)

Visit North utilizes a secure payment server that encrypts all information with SSL protocol, ensuring that your data is secure and cannot be read by others.

Visit North’s own website also uses encryption with SSL protocol.

Delivery The delivery time for your order is 1-3 days.

Right of Withdrawal A full 14-day right of withdrawal is granted for goods purchased on the website unless otherwise agreed or stated in your order.

The 14-day period starts the day the order is delivered.

You are responsible for any return costs.

Requests for withdrawal must be communicated to us within 14 days after delivery and must be in our possession no later than 14 days after we are informed of your exercise of the right of withdrawal.

Requests to exercise the right of withdrawal must be sent via email to info@klaksvik.fo. The message must clearly indicate your desire to exercise the right of withdrawal.

Condition of the Goods upon Return You are responsible for any depreciation in the value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods. This means that you may try the item in the same way as if you were shopping in a physical store.

If the item has been used beyond what is described above, it is considered used and of diminished value. This means that upon withdrawal of the purchase, you may receive a partial or no refund of the purchase amount. It is up to Visit North to assess the condition of the item.

Warranty Claims A 2-year warranty is provided for products in accordance with Danish law. The warranty covers all defects in software, material, and workmanship.

Claims regarding defects and deficiencies must be reported to Visit North within a reasonable time after receiving the item. Two months is considered a reasonable time unless otherwise agreed. We will refund reasonable shipping costs.

The warranty claim is void in case of incorrect or unusual operation of the product.

Visit North covers return costs to a reasonable extent.

Contact the company for returns:

Visit North Biskupstorg 1

PHONE: +45

Claims will not be accepted if sent cash on delivery.

Customer & Privacy Policy We do not resell personal information and do not disclose your personal information to others; it is only registered in our customer database. You can request deletion of your information at any time.

In order to enter into an agreement with Visit North, we require the following information:

  • Name
  • Address
  • Phone number
  • Email address

We register your personal information for the purpose of delivering the item to you.

Personal information is registered with Visit North and stored for up to five years, after which the information is deleted.

When collecting personal information via our website, we ensure that it always happens with your explicit consent so that you are informed about exactly what information is collected and why.

The director and employees of Visit North have access to the information recorded about you.

The data controller at Visit North is: Anni Midjord

We do not store or transmit customer information encrypted.

As a registered user at Visit North, you always have the right to object to the registration. You also have the right to access the information recorded about you. These rights are granted under the Personal Data Act, and inquiries regarding these rights should be directed to info@klaksvik.fo.

Cookies Cookies are used on visitnorth.fo to optimize the website and its functionality, making your visit as easy as possible.

You can delete cookies from your computer at any time; see the guide on Webshop Cookies and Privacy Policy.

Log Statistics We use log statistics on visitnorth.fo, which means that a statistical system collects information that can provide a statistical picture of how many visitors we have, where they come from, and where on the website it is left, etc.

Log statistics are only used to optimize Visit North’s website.

Consumer Protection Read more about your consumer protection when purchasing via a PensoPay payment solution: https://pensopay.com/mere/forbrugerbeskyttelse/

Complaints A complaint about a product or service can be submitted to The House of Committees, the Mediation Team for Consumer Complaints, Toldboden 2, 8800 Viborg via the Complaint Portal for The House of Committees. The Mediation Team will attempt to resolve the dispute through mediation, and if mediation fails to find a solution, you can bring the complaint to the Consumer Complaints Board.

As a rule, it is a prerequisite for complaints that the product or service you wish to complain about costs at least 1,110 DKK and at most 100,000 DKK. For complaints about clothing and shoes, the price must be at least 720 DKK as a starting point. The monetary limits may be changed. You must pay a fee to have the complaint processed.

The EU Commission’s online complaint portal can also be used to submit a complaint, particularly if you are a consumer residing in another EU country. Complaints are filed here: http://ec.europa.eu/odr

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Contact us

info@klaksvik.fo
tel.: +298 456939